# Members/FAQ


Secondary Authorized Signer Policy

Members must choose a secondary signer. This individual shall have the authorization to talk to R3, manage flex funds, and make decisions on behalf of the Member in the event that the Member is unable to do so themselves.
Availability of Services
Under the Silver Membership and the Gold Membership, all services will be available immediately if the membership is paid for the full twelve (12) months at the time of signing..

If the Member chooses not to pay the full twelve (12) months at the time of signing, and instead, chooses to make monthly payments; all services will be available immediately except the flex funds which will be available after three (6) months. The account must be in a current state. Please see the Payment Policy.

Payment of Membership

Payment shall be made by: PayPal, Visa or Mastercard on an annual basis or monthly basis in the manner described in the Contract. The full annual payment or initial monthly payment shall be processed upon the signing of this Contract. Should you choose to make monthly payments, the terms are as follows: each payment will be processed automatically every twenty-eight (28) days for the term of Twelve (12) months. In the event that you choose to not automatically process your monthly payments, you must contact R3 two (2) weeks prior to your due date to schedule your payment or request invoices be emailed to you.

Should a payment decline R3 shall follow the following process: Call/text/email to reprocess, if not processed and account current within thirty (30) days, the contract shall be deactivated by R3 due to failure of the Member to pay for the Membership. During this period of time your account may be temporarily suspended and some services may be unavailable. If account has been deactivated for lack of payment, a fee of $20.00 shall apply to re-opened accounts. In order to qualify for re-opening, any remaining past due balance must be paid in full. Should your account have a Rider attached, please see the specific Rider Policy.
By choosing to pay on a monthly basis, you are authorizing R3 to process your payment automatically on the due date described herein via the payment method on file.

Member’s Responsibility

It is the Members responsibility to inform us of their emergency.

Members are responsible for providing clear and accurate contact information for themselves and the individuals on their contact list. Failure to do this may prevent us from providing full phone call services. When considering which individuals to include on the Contact List, consider the following: spouse, parents, siblings, friends, childcare providers, alternative childcare providers, employers, case managers, and the like.

Members are responsible for notifying us of any and all changes they would like to make to their plan, including, but not limited to the following: name changes, address changes, changes to their contact information, changes to the contact information for individuals on their contact list, and other appropriate information changes.

Failure to do so may result in our being unable to provide full services due to outdated and incomplete records.
Unless notified in writing of changes, the last contract signed will be adhered to. Verbal requests by third parties without appropriate signatures or following proper protocols cannot be implemented.

It is the Member’s responsibility to make sure that they notify us in writing of any changes that they have or want to implement as soon as possible to ensure that services can be rendered in a seamless manner. Members may make eight (8) changes to their account during their twelve (12) month contract. Should a Member wish to make more than eight (8) changes to their Contact List during their contract term, they will be charged $10.00 per change.

Anticipated complications should be brought to our attention as soon as possible so they can be resolved in a timely and effective manner to prevent service disruptions while issues are resolved.

Failure to inform us promptly may result in our being unable to provide full services. We may still be able to provide partial services, as certain benefits such as our communication services can only be applied at certain steps in the process.

Should the Member lose their card, if applicable, please inform us immediately so that we can issue the Member a new card with a new number to prevent anyone else from using that card or number fraudulently. As soon as we are informed that the card has been damaged, lost or stolen, the appropriate card and number will be discontinued and a new one will be provided via email and mail. For this reason, it is very important that all the file information is kept up to date.


We use calls, text, email, messenger, and signal to contact Members and their contacts. Specifics will be decided on a case to case basis. Unless requested, communications to Members’ contacts shall be by phone. Upon request an authorization sheet may be signed to allow your contacts to opt in for text, email and messenger communications.

All correspondences will be attempted up to three (3) times and then, unless otherwise directed, we will leave the message.
We deliver basic messages of a legal and mundane nature only. We will NOT speak to third-parties unless you specifically authorize us to and will leave a brief message giving only the pertinent information unless the Member requests a specific message be given.

If you wish to make a change in your Contact List, let us know as soon as possible so that in case of emergencies, all of our information is correct and up to date. We only call the names and numbers on your list, if those names and numbers are not correct and up to date, we will not be able to contact every person on your list.

Should the Member opt out of a form of communication, R3 must abide by their decision and will be unable to contact them in that manner. This may affect R3’s ability to perform the services described in the Contract.
We are environmentally friendly and almost paperless.

Monetary Resources: Flex Funds: Flex funds are available with the Silver and Gold Plan only.
Flex funds can be used in many different ways such as:
Deposited into your account to be used to purchase goods, such as: food, toiletries, sandals, hoodies, etc… in the facility store;
Used for bail;
Provided to you family to help with expenses while you are away from home;
Arrange for transportation;
Have groceries delivered;
Arrange for childcare or pet sitters; or
however, you want within the confines of the law.

If the Member chooses to make monthly payments for a Silver Membership or Gold Membership, all services, except the Flex Funds will be immediately available. Flex Funds will be available after Ninety (90) days provided the account has been current for Ninety (90) days and remains current.

If the member pays the annual fee in full for a Silver Membership or Gold Membership, all services, including Flex Funds are available immediately. Additional Flex Funds may be utilized with the purchase of a Rider. See Rider for further information.

Transportation Services

We pay for your transport to a destination of your choice within your eligible mileage area. Should you require a ride further than your mileage area, a fee of $5.00 per mile shall be charged to your account unless you have purchased the Mileage Rider. By signing up for a membership plan, you specifically authorize us to process this fee using the payment method on file.
Extra miles may be purchased through the Rider. See Rider for more information.
Transportation services may require a designated pickup location.
Termination of Contract Services

Should the Member wish to cancel their services they must inform R3 in writing at least two (2) weeks prior to any payment due date. Failure to do so will mean the payment may process. Please send cancellation requests by email to Services@R3-Kon.com stating Cancellation of Services in the subject line. The email must include the Member’s name, address, phone number, and identification number if applicable.


Everyone’s situation is a little different. We will work with you to provide a customized plan to assist you in rebuilding your life and moving forward.
We will work to assist you in receiving a free or inexpensive cell phone.


We will work to assist you in obtaining your driver’s license and an inexpensive vehicle or locating a ride, so that you can get to work, appointments, and anywhere else that you need to go.


Everyone’s situation is a little different, but the first question anyone getting released asks, is what happens now? Do you have a place to stay? Staying with family is often a short-term solution since it puts strain on relationships and resources. Reconnecting and rebuilding relationships can be tricky enough without the added pressure of living with each other day in and day out. Not everyone has the option of staying with relatives or friends.
We provide information on the following:
Shelter or housing referrals
Referrals to record-friendly landlords


R3 Contingencies partners with business and non profits to help our clients find employment.
R3 Contingencies has a Referral Program where a Member who makes a referral may receive discounts and or other benefits as described below:
Members who make a referral to R3 Contingencies will be paid an amount equal to one (1) month of payment for their current Membership Plan.
Referrals are credited to a Member when a new Member indicates they were referred by a current Member or provides the account number of a current Member. Referrals may also be tracked when they sign a Contract and provide a Referral Code upon signing the Contract.
Payments for referrals are sent to the Member who made the referral within Three (3) to Five (5) business days via PayPal or MoneyGram. Sender fees will be deducted from the amount sent. PayPal sender fees total 2.5% and MoneyGram sender fees total $11.50.
Referrals shall be made by email or text as described below.
To make a referral by email: Send the email to Services@R3-Kon.com, with “R3 Referral” as the subject line. The message must include the following information: your name and phone number, plus the name and number of the person or persons you are referring.
To Make a referral by text: Text 978 Kon-Went with the following information: your name and phone number, plus “Referring” and the name and number of the person or persons you are referring.

Members who make frequent referrals may be given the opportunity to earn a higher commission fee.

Employment Opportunities

Anyone interested in pursuing a future career with R3 Contingencies can check out our website R3-Kon.com. Send R3 Contingencies a message through Facebook Messenger, email us, or text 978 Kon-Went and we will send you a link to visit for more information. Training and educational support will be provided upon request.

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